Dear PickMe
Kind regards from a customer
You have mentioned that,
So here I am responding to that.
I like,
When you send me a text message or indicates if a particular driver has declined the request.
But I don’t like,
When I try again, you try to get me the same driver that declined me. Would you like to ask again from a woman who said ‘no’ to marry you? No Right?
I like,
that you show me how to make a complaint just after a ride. Seems you get a lot of complaints, don't you?! Just kidding! Anyway,
But I don’t like,
that long path which I have to remember to make a complaint. Yes, I get it, a complaint should be placed with the trip. But adding a menu item as complaints and then redirecting to the trip lists won’t harm right?
Let’s ignore the long path for an instance. But, again what if I got a driver without the name or the vehicle number as mentioned in the app. How am I going to make the complaint? Do I have to go with the wrong person, take the risk and then make the complaint? Stating this with an actual bad experience!
I like,
that you have improved to provide suggestions to make a complaint.
But I don’t like,
when I cannot select more than one option. So now I have to type in the optional message. Instead, you could have let me select more than one reason for the complaint.
I like,
how you give us promos on rides.
But I don’t like,
how you have named the place (label) stating it as a voucher. First time using the promo codes really confused me. I was like okay I know voucher and a promo sounds similar. But it would be great if you can use the same wording for all your social media campaigns and within the app too.
I like,
how you have made us feel enthusiastic about a free ride menu item,
But I don’t like,
what you have mentioned within free ride section. You say free rides but then have mentioned about discounts for introducing friends. And I have seen this for a quite a long time. When it is really happening? Just kidding!
And about Promos, you could try Omini Channel for some extent. All your social media (facebook, instagram) and text messages stating about Promos are great. But do you all provide the option to check those in the app itself?
I like,
that you have a hotline and also how we can make complaints from the app.
But I don’t like,
this app feature when the complaint is an emergency. Some complaints have no time of typing but need someone to call and speak to.
For an instance, assume that I am making a card payment. I get the notifications from the bank and also your notification saying that I paid. But the driver has not received the card payment. What’s next? we pay twice and wait for a refund?
Call me old school but saying this out loud, machines cannot answer our problems, we need some person to hear at least!
